winnings from other gambling operators were accepted as SOF, without further investigation.

no assessment or limit of how much a customer should be allowed to spend based on known income, wealth or any other risk factors.

inadequate checks of documentation for authenticity.

The balance figures on a customer’s bank statement had been redacted Examples include incomplete bank statements which only showed credits into the customer’s account.

bank statements produced were not assessed appropriately.

Payslips and invoices presented as evidence of SOF were not corroborated with bank statements (or other evidence)

Source of Funds (SOF) checks were insufficient.

customers were allowed to deposit significant sums of money without sufficient AML checks being conducted.

the operator not carrying out a responsible gambling interaction on a customer who lost £59,000 in a 90 minute period.the operator not carrying out a responsible gambling interaction on a customer who lost £89,000 in a five hour period.Not taking into account the Commission’s guidance on customer interaction, and this resulted in: a third customer losing £76,000 over seven months without being subject to a responsible gambling interaction.a second customer losing £65,000 in one month without being subject to a responsible gambling interaction.one customer losing £1.1m over three years without being subject to a responsible gambling interaction.Not putting into effect policies and procedures for customer interaction where it has concerns that a customer’s activity may indicate problem gambling, and this resulted in: Press release Regulatory action against CasumoĬasumo will pay a £6m fine and undergo extensive auditing after a Gambling Commission assessment revealed social responsibility and anti-money laundering failures.Ĭasumo - which runs - will also receive an official warning as a result of the Commission investigation.

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